DirecTV Spokesman Responds to Week 2 NFL Sunday Ticket Problems
DirecTV addressed customer concerns Monday following the second week of a “NFL Sunday Ticket” package being lost.
Football fans who wanted to catch the first slate of Week 2 NFL action faced another setback when the streaming service went down. The service was supposed to be available at 1 p.m., but it crashed again. ET. The technical issues, which lasted close to 90 minutes, caused many fans looking to tune in through the “Sunday Ticket” app or online to miss all seven games; those watching via the standard satellite service, however, were not impacted by the outage.
In the aftermath of Sunday’s issues, a DirecTV spokesman told Andrew Marchand of the New York Post the company plans to reimburse “Sunday Ticket” subscribers who had trouble streaming the games. Customers were also offered prorated refunds last week for Week 1. Last week, the company offered prorated refunds to customers for Week 1. ET, DirecTV posted a tweet to inform fans that the server problems had been fixed and streaming could resume.
“Today’s NFL Sunday Ticket game can now be streamed online. The statement stated that we will continue to monitor, apologize for any inconvenience and thank our customers.
The 2022 season is set to be DirecTV’s last as the exclusive carrier of “Sunday Ticket.” NFL commissioner Roger Goodell said in July he expects the out-of-market package to move to a streaming service in light of the league’s recent deal with Amazon to stream Thursday Night Football. Goodell said that he expects a decision will be made in the fall.
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